Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It usually takes 2-3 working days within the EU. On major holidays the delivery time can be up to 10 days
You can create an account when you make a purchase hoss us or you can create an account by registering here https://pro.cbdzoo.com/my-account/
Once logged into your account, you can change the address here https://pro.cbdzoo.com/my-account/edit-address/
No we do not save credit card details. In fact, we do not handle your credit card information, it is handled by secure third party credit card companies.
Yes, you pay sales tax on items you purchase
We sell and ship to all countries within the European Union and UK
Yes your order comes in one package.
If you need to swap an item
Returns and Exchanges
We apply 30 days return policy. You can return the item within 30 days and get your money back. See details here https://pro.cbdzoo.com/terms-and-conditions-2/
If we have sent the wrong item to you, please contact customer service firstname.lastname@example.org and we will send the right item to you and a return package so you can return the item that is incorrectly delivered.
If the item is damaged upon delivery, you should contact the shipping company as soon as possible to claim the damage. Then contact customer service email@example.com and we will send a new item as soon as we have been notified by the shipping company.
We are here to help you. We usually respond within 2 hours during office hours, other times we respond within 12 hours. Send your questions to firstname.lastname@example.org
Contact us as soon as possible email@example.com with the correct shipping address. If we have been able to send the package before contacting us, we will send instructions via email to you.
Yes, but you have to do it as soon as possible. If we have already sent the package, we will charge shipping costs, both for shipping to you and return shipping.